Frequently Asked Questions

Browse our catalog, add items to your cart, and proceed to checkout. You can pay via credit/debit card, bank transfer, JazzCash, EasyPaisa, or cash on delivery (COD). Orders are processed within 24 hours and you will receive an email confirmation with your order number.

Yes. For orders above 100 units, use our Request a Quote tool to submit a BOM. Our sales team responds within 24 hours with competitive bulk pricing. Registered business accounts also get access to tiered volume discounts.

All prices listed on NZTECH are exclusive of sales tax (GST). Applicable taxes are calculated and displayed at checkout before you confirm payment. Commercial buyers can request tax invoices for input credit.

For standard catalog items, prices are fixed. For bulk orders (100+ units), submit a quote request and our team will provide the best possible pricing. For custom requirements, contact our sales team directly.

NZTECH supports PKR (Pakistani Rupee) as the primary currency. International customers can view prices in USD, EUR, or GBP using the currency switcher in the header. Exchange rates are updated daily.

Standard delivery: 3–5 business days for major cities (Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi). Express delivery: 1–2 business days. Remote areas may take 5–7 business days. All shipments are trackable via your account dashboard.

Yes. We ship to 50+ countries worldwide. International shipping rates are calculated at checkout based on destination, weight, and dimensions. Typical international delivery takes 5–10 business days via DHL/FedEx. Customs duties are the buyer's responsibility.

Within Pakistan: TCS, Leopards Courier, and PostEx. Internationally: DHL Express, FedEx, and UPS. You can select your preferred carrier at checkout. Express options are available for urgent orders.

Yes, COD is available for orders within Pakistan up to Rs. 50,000. For orders above this amount, advance payment via bank transfer or card is required. COD charges may apply for remote areas.

Once your order ships, you will receive a tracking number via email and SMS. You can also track all your orders from your Account Dashboard. Real-time tracking updates are available for all major carriers.

We offer a 30-day return policy for unused, unopened items in original packaging. Defective or wrong items can be returned within 7 days for a full refund or replacement. Custom-ordered or programmed components are non-returnable. See our Return Policy for full details.

Log into your account, go to Order History, and click "Request Return" next to the relevant order. Select the items, reason, and preferred resolution (refund/replacement). Our team will approve within 24 hours and provide a return shipping label.

Yes. All products on NZTECH carry the manufacturer's original warranty (typically 12 months). Defective products under warranty are replaced or refunded at no cost. Contact our support team with your order number to initiate a warranty claim.

Once we receive and inspect the returned item, refunds are processed within 3–5 business days. Bank transfers may take an additional 2–3 business days to reflect in your account. JazzCash/EasyPaisa refunds are instant.

We accept Visa, Mastercard, and PayPak debit/credit cards. Bank transfer (HBL, Meezan,UBL, Alfalah). Mobile wallets: JazzCash and EasyPaisa. Cash on Delivery (within Pakistan). All online payments are processed through a PCI-DSS compliant gateway.

Absolutely. We use 256-bit SSL encryption and all card transactions are processed through a PCI-DSS Level 1 certified payment gateway. NZTECH never stores your card details on our servers. You can also pay via bank transfer for added security.

Installment plans are available for orders above Rs. 10,000 through select bank partnerships (HBL, Meezan Bank). Choose "Installment Plan" at checkout to see available options. 3, 6, and 12-month plans are offered with competitive markup rates.

All invoices are automatically generated and available in your Order History. For business purchases, enter your NTN and sales tax registration number in your profile to receive a GST-compliant invoice.

Click Register in the top navigation. You can sign up with your email or phone number. Business accounts can select "Vendor/Seller" during registration to access wholesale features.

Visit our Supplier Portal and submit an application. We review all applications within 5 business days. Approved sellers get access to a dedicated dashboard for product management, order fulfillment, and analytics.

Yes. Our REST API provides programmatic access to product catalogs, pricing, inventory, and order management. API keys are available for registered business accounts. Visit our API Access page for documentation and to request credentials.

Click Forgot Password on the login page. Enter your registered email address and we will send a reset link within minutes. The link expires after 1 hour. For security, contact support if you suspect unauthorized access.