Privacy Policy

1. Overview

NZTech Electronics Ltd. (“NZTech,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit our website (https://nztech.com.pk), use our services, or interact with us.

By accessing or using our Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our Platform.

This Privacy Policy applies to all users of our Platform, including customers, vendors, business partners, and visitors, regardless of where you are located.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

• Create an account: Name, email address, phone number, password, company name, and job title.
• Place an order: Billing address, shipping address, payment information (processed securely by our payment providers — we do not store card numbers), and purchase history.
• Contact us: Any information you provide in support tickets, emails, phone calls, or chat messages.
• Submit a quote request or BOM: Part numbers, quantities, and project specifications.
• Subscribe to our newsletter: Email address and communication preferences.
• Register as a Vendor: Business registration documents, KYC information, tax identification numbers, and bank account details for payouts.
• Participate in surveys, contests, or promotions: Any information you voluntarily submit.

2.2 Information Collected Automatically

When you visit our Platform, we automatically collect certain technical and usage information, including:

• Device Information: IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
• Usage Data: Pages viewed, links clicked, time spent on pages, search queries, referring/exit URLs, and order of page visits.
• Location Data: Approximate geographic location derived from your IP address.
• Cookies and Identifiers: Information collected through cookies, web beacons, and similar technologies (see Section 5).
• Log Data: Server logs including access times, error logs, and request parameters.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors: Transaction confirmations and fraud screening results.
• Shipping carriers: Delivery status updates and tracking information.
• Analytics providers: Aggregated usage statistics and demographic data.
• Social media platforms: If you log in using social media credentials, we receive your name and email address as authorised by you.
• Public databases: Business registration details and trade compliance screening results.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing & Fulfilment: To process, confirm, ship, and deliver your orders; to process payments and issue invoices; and to handle returns and refunds.
• Account Management: To create and maintain your account, verify your identity, and manage your preferences.
• Customer Support: To respond to your enquiries, resolve issues, and provide technical assistance.
• Personalisation: To personalise your experience, recommend relevant products, and tailor content and search results to your interests.
• Marketing & Communications: To send you order confirmations, shipping updates, product announcements, promotional offers, and newsletters (with your consent where required by law). You may opt out at any time.
• Analytics & Improvement: To analyse usage patterns, conduct research, and improve our Platform, products, and services.
• Security & Fraud Prevention: To detect, prevent, and address fraud, unauthorised access, and other malicious activity.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests; and to enforce our Terms & Conditions.
• Vendor Operations: To manage Vendor accounts, process payouts, calculate commissions, and administer the marketplace.

4. Information Sharing & Disclosure

We do not sell your personal information to third parties for their own marketing purposes. We may share your information in the following circumstances:

• Service Providers: We share data with trusted third-party providers who perform services on our behalf, including payment processing (Visa, Mastercard, JazzCash, EasyPaisa), shipping and logistics, email delivery, cloud hosting, analytics, and customer support tools. These providers are contractually obligated to use your data only for the services they provide to us.
• Vendors/Sellers: When you purchase a Product from a Vendor, we share your name, shipping address, and order details with that Vendor to fulfil your order. The Vendor is responsible for handling your data in accordance with their own privacy practices and our Vendor Agreement.
• Legal Authorities: We may disclose your information if required by law, court order, subpoena, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a law enforcement request.
• Business Transfers: In connection with a merger, acquisition, reorganisation, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Cookies & Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to website owners.

5.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly (e.g., session management, shopping cart, authentication). These cannot be disabled.
• Performance Cookies: Collect information about how visitors use our Platform (e.g., pages visited, error messages). These are used to improve how the Platform works.
• Functionality Cookies: Remember your preferences (e.g., language, currency, region) to provide a more personalised experience.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These are placed by third-party advertising partners.

5.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling essential cookies may affect the functionality of our Platform.

5.4 Do Not Track

Some browsers offer a “Do Not Track” (DNT) signal. There is currently no universal standard for how websites should respond to DNT signals. We will update this policy if a standard is adopted.

6. Data Security

We implement industry-standard technical and organisational measures to protect your personal information, including:

• TLS/SSL encryption for all data transmitted between your browser and our servers.
• PCI DSS compliant payment processing — we never store your credit card details on our servers.
• Firewalls, intrusion detection systems, and regular security audits.
• Strict access controls — only authorised personnel with a legitimate need can access personal data.
• Regular security training for all employees and contractors.
• Encrypted storage for sensitive data at rest.
• Regular backups and disaster recovery procedures.

While we take every reasonable precaution, no method of electronic storage or transmission over the Internet is 100% secure. We cannot guarantee absolute security, but we will promptly notify affected users and relevant authorities in the event of a data breach as required by law.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Account Data: Retained for as long as your account is active, and for a reasonable period after account closure to comply with legal obligations and resolve disputes.
• Order Data: Retained for a minimum of 7 years to comply with tax, accounting, and commercial record-keeping requirements under Pakistani law.
• Support Communications: Retained for 3 years after the resolution of your enquiry.
• Marketing Preferences: Retained until you unsubscribe or request deletion.
• Analytics Data: Aggregated and anonymised data may be retained indefinitely.

When your data is no longer needed, it will be securely deleted or anonymised so that it can no longer be associated with you.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure (“Right to Be Forgotten”): Request deletion of your personal information, subject to certain legal exceptions (e.g., tax record-keeping requirements).
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
• Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format (e.g., CSV or JSON).
• Right to Object: Object to the processing of your personal data for direct marketing or where processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Lodge a Complaint: File a complaint with the relevant data protection authority in your jurisdiction.

To exercise any of these rights, please contact us at ceo@nztech.com.pk. We will respond to your request within 30 days. We may require identity verification before processing your request.

9. International Data Transfers

NZTech is based in Pakistan. If you access our Platform from outside Pakistan, your information may be transferred to, stored, and processed in Pakistan or other countries where our service providers operate.

By using our Platform, you consent to the transfer of your information to Pakistan and other jurisdictions that may have different data protection laws than your country of residence. We ensure that appropriate safeguards are in place wherever your data is processed, including contractual commitments with our service providers.

10. Children’s Privacy

Our Platform is not intended for use by individuals under the age of 18 (or the age of legal majority in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links & Services

Our Platform may contain links to third-party websites, products, or services that are not operated or controlled by NZTech. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party site before providing your personal information.

NZTech is not responsible for the privacy practices, content, or security of third-party sites or services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will update the “Revision” date at the top of this page and, where appropriate, notify you by email or by posting a prominent notice on our Platform.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of the Platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy.